Personal Data Protection cyls88

Introduction and Scope of This Policy

This Privacy Policy is published by cyls88, an online gambling platform operating under international licensing and providing services to users in Malaysia. This policy describes our practices regarding the collection, use, disclosure and protection of your personal information.

This policy applies to all users who register an account, access the platform, conduct financial transactions or communicate with the cyls88 support team. It also covers use of the website cyls88.one and all its subdomains.

Information We Collect

cyls88 collects various types of information to ensure our services function effectively, securely and in compliance with regulatory requirements. Data collection is divided into two main categories:

Information you provide directly:

• Full name as it appears on your identity document (MyKad or passport)
• Active email address and mobile phone number
• Date of birth to verify that you are 21 years of age or older
• Bank account number or e-wallet details for processing deposits and withdrawals
• Account password stored in a hashed form that cannot be read
• Any information you provide when contacting our customer support

Information collected automatically:

• IP address and general geolocation information
• Device type, operating system and web browser used
• Session log data including login time, pages visited and actions taken
• Technical data relating to platform performance and use of specific features

How We Use Your Information

All information collected is used for legitimate purposes directly related to cyls88 operations. We do not use your data for any purpose not stated in this policy.

• Verifying your identity and ensuring you meet the minimum age requirement (21 years and above) to use the platform
• Processing deposits, withdrawals and other financial transactions securely using payment methods such as Touch 'n Go eWallet, DuitNow, online banking (FPX), ShopeePay and cryptocurrency
• Detecting and preventing fraud, money laundering and other illegal activities
• Meeting compliance and reporting obligations to our licensing bodies
• Providing effective customer support in Bahasa Melayu and English
• Analysing usage patterns for the purpose of platform improvement and user experience
• Sending account-related communications, security notifications and important policy updates
• Delivering relevant promotional offers and bonuses — provided you have given consent to receive them

Sharing Information with Third Parties

cyls88 respects the confidentiality of your data. Your personal information will not be sold to any third party. However, there are certain situations where we may need to share your information with trusted parties:

• Payment service providers: Payment gateways and e-wallet operators require certain information to process your financial transactions securely.
• Licensing and regulatory bodies: We may be required to disclose certain information to the international licensing bodies that oversee our operations.
• Law enforcement agencies: In the event of a valid court order or criminal investigation involving your account, we will cooperate with the relevant authorities.
• Technical service providers: Third parties who help us manage our technical infrastructure are bound by strict confidentiality agreements.

Use of Cookies and Tracking Technologies

cyls88 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small data files stored on your device when you visit our website.

• Essential cookies: Required for basic platform functions such as login session authentication and security. Cannot be disabled.
• Performance cookies: Collect information about how you use the platform to allow us to improve our services.
• Functional cookies: Store your preferences such as language and display settings so you do not need to set them again each time.
• Analytics cookies: Help us understand platform traffic patterns and feature usage in an aggregated and anonymous manner.

You can manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of parts of the platform.

Data Retention Period

cyls88 retains your personal information for as long as your account is active or as long as necessary to provide services to you. After an account is closed, certain data may be retained for a longer period based on the following requirements:

• Financial records and transactions are retained to meet audit requirements and international licensing compliance
• Identity verification information is retained in line with anti-money laundering (AML) legal requirements
• Customer support communication logs are retained for reference and dispute resolution purposes
• Data used for fraud protection is retained to ensure the ongoing security of the platform

When data is no longer needed for any of the above purposes, we will securely delete it or permanently anonymise it.

Your Rights Regarding Personal Data

As a cyls88 user, you have certain rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

Data Security Measures

cyls88 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, modification, disclosure or accidental loss:

• Data encryption in transit using TLS 1.3 protocol and at rest using AES-256 algorithm
• Role-based access controls ensuring only authorised personnel can access sensitive data
• Continuous system monitoring to detect and respond to security threats
• Regular penetration testing conducted by independent security experts
• Clear incident management procedures for rapid response in the event of a data breach
• Mandatory security awareness training for all staff who handle user data

While we take all reasonable precautions, no online system can be guaranteed 100% secure. We encourage you to take protective measures as well, such as using strong passwords and not sharing your account details.

Amendments to This Privacy Policy

cyls88 reserves the right to update or modify this Privacy Policy from time to time in line with changes in business operations, regulatory requirements or technology developments. Each new version will include a clear effective date.

When significant changes occur, we will notify you via the email registered to your account or through a prominent notification on the platform. Continued use of cyls88 services after the effective date of the amended policy will be considered acceptance of the updated terms.

Privacy-Related Enquiries

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact the cyls88 privacy and compliance team. We provide 24/7 support in Malay and English via live chat and email.

For formal requests regarding data privacy rights, including requests for access, correction or deletion of data, please use the email below so that your request can be properly processed and recorded: